Terms & Conditions

Root & Vessel Ltd (“we”, “us”, “our”) operates this website.
By accessing our website or purchasing our products, you agree to these Terms & Conditions.

1. Company Information

Trading Name: Root & Vessel
Registered in: England & Wales
Business Address: 4th Floor, 100 Bishopsgate, London EC2M 1GT, United Kingdom
Contact Email: support@rootandvessel.com

2. Eligibility

You must be at least 18 years old to place an order, or have the consent of a parent or legal guardian.

3. Products & Pricing

We make every effort to display product information accurately.
Prices are shown in GBP and include VAT where applicable.
We reserve the right to update prices, product details, or correct errors at any time without prior notice.

4. Orders & Acceptance

Placing an order constitutes an offer to purchase.
You will receive an order confirmation email after checkout.
A binding contract is formed only once your order has been dispatched and a shipping confirmation has been sent.

5. Payment

Payments are securely processed via trusted third-party payment providers.
We reserve the right to carry out fraud prevention checks and to cancel or refuse orders suspected of misuse or fraudulent activity.

6. Shipping & Delivery

Orders within the United Kingdom are typically delivered within 2–3 business days (Monday to Friday).
Delivery times may vary during peak periods.
For full details, please refer to our Shipping & Delivery Policy.

7. Returns & Refunds

We offer free returns within 30 days for unused items in their original packaging, excluding certain products.
This policy is in addition to your statutory rights under applicable consumer protection laws.
Please see our Returns & Refund Policy for more information.

8. Warranty

Manufacturing defects are handled in accordance with our Warranty Policy.

9. Website Use

You agree not to misuse this website, including introducing malicious code or attempting unauthorized access.
We reserve the right to restrict or terminate access if misuse occurs.

10. Intellectual Property

All content on this website, including text, images, logos, and designs, is owned by or licensed to Root & Vessel.
Any unauthorized use, reproduction, or distribution is prohibited.

11. Limitation of Liability

Nothing in these Terms limits liability where it cannot be excluded under applicable law.
To the maximum extent permitted by law, Root & Vessel shall not be liable for indirect, incidental, or consequential damages.